Return Policy

We do our best to deliver your order with care. Not satisfied or received the wrong item? Returns are possible; below you will find the conditions. 

Return conditions

-A return request must be submitted within 14 days of receiving the order.
-You have 14 days after submitting your return request to send the items back.
-We will refund the amount due within 14 days of your return notification, provided the product has already been received back in good condition.
-If the product is damaged, or the packaging is damaged beyond what is necessary to try the product, we may charge for the resulting loss in value. Handle the product carefully and package it properly for return.
-Custom-made or specially cut-to-size materials cannot be returned .

Register a return

Before you return a product, the return must be registered first. Email info@lasercutsupply.com with the subject "Return + order number". Include at least your order number and the items you are returning.

Ensure that your order number is also visible on/in the box so we can process your return quickly. 

Shipping & costs

You can send your return directly to the address below after registering it; you do not have to wait for a confirmation (although you will always receive one from us):

Laser Cut Supply
Witte Vlinderweg 4C
1521PS
Wormerveer
Netherlands

-The shipping costs and shipping risk are the responsibility of the customer.
-We recommend sending the package with track & trace.
-Unfortunately, we cannot accept insufficiently stamped returns.
-Returns that do not meet the return conditions can unfortunately not be accepted.
-If the product is damaged, or the packaging is damaged beyond what is necessary to try the product, we may charge you for the resulting loss in value. Handle the product carefully and package it properly for return.

Processing returns

We will refund the amount due within 14 days of your return notification, provided the product has already been received back in good condition.